On this page
Need help with a product, measurement, order or delivery? Choose the contact method that best fits your question. Our team handles support requests privately and uses the information provided to review the relevant product or order.
Email is the primary support channel. WhatsApp +1 442 217 1452 is available as a secondary contact channel.
Contact options
Email support
Email [email protected] for order, shipping, return, payment or account questions. Include the order number when the question relates to a purchase.
Use WhatsApp for a private product or order question. Do not send passwords, full payment-card details or intimate images.
What we can help with
- Product information and listed specifications
- Sizing and measurement interpretation
- Product compatibility and listed functions
- Order cancellation or address-change requests before fulfilment
- Shipping and tracking questions
- Damaged, defective, incomplete or incorrect items
- Return and refund questions
- Payment-method and billing questions
- Account and privacy requests
We can explain published product information, but we cannot remotely assess anatomy, medical suitability or guarantee personal fit.
Before contacting us
For faster routing, include:
- the product URL for a product question;
- the variation or size being considered;
- the order number and checkout email for an order question;
- a clear description of the issue;
- product-only photos or video when reporting damage or a functional fault.
Do not send:
- passwords;
- full card numbers or security codes;
- government identity documents unless specifically required through an approved secure process;
- intimate photographs or videos showing a product in use.
Product and sizing questions
Send the product URL and the relevant written measurements. We can help explain the listed options and dimensions. We cannot guarantee individual comfort or fit.
Order changes
Contact us immediately if you need to cancel an order or change the address. Requests can only be completed before the order has been submitted to the fulfilment warehouse or carrier and are not guaranteed once processing begins.
Shipping and tracking
Orders normally dispatch within three business days. Most supported Europe and North America deliveries arrive approximately 7–15 days after dispatch. Tracking is provided for every shipped order.
Product issues and returns
Report damaged, defective, incomplete or incorrect items within 15 days after carrier-confirmed delivery. Include the order number and evidence showing only the product, packaging and issue.
Review Refunds and Product Issues Policy
Privacy questions
For access, correction, deletion or another privacy request, email [email protected] with the subject “Privacy Request.” Identity verification may be required before disclosing or deleting account information, but sensitive identity documents should not be sent through ordinary email unless support provides a secure method.
Not sure which route to use?
Use live chat for a quick question or email [email protected] when an order or product issue needs a written record.
Email is the primary written support channel. Include a product link or order number when relevant.