Customer Help

Placing an order with KinkSterHub is simple, secure, and completely confidential:

• Browse & Select: Explore our curated collection of premium products
• Add to Cart: Choose your desired items and quantities
• Secure Checkout: Complete your purchase with our encrypted payment system
• Age Verification: Confirm you're 18+ (required by law)
• Discreet Processing: Your order is processed with complete privacy

We've streamlined our process to get your order to you quickly and discreetly:

• Instant Confirmation: Immediate email confirmation with order details
• Same-Day Processing: Orders placed before 2 PM EST ship the same day
• Tracking Information: Receive tracking number within 24 hours
• Discreet Packaging: Plain packaging with no identifying marks
• Delivery Updates: Real-time notifications about your shipment

Choosing the right size is crucial for comfort and satisfaction. We provide comprehensive guidance:

• Detailed Size Charts: Precise measurements for every product
• Size Recommendations: Expert suggestions based on experience level
• Customer Reviews: Real feedback about sizing from verified buyers
• Material Information: How different materials affect fit and feel
• Expert Consultation: Contact our specialists for personalized advice

We understand that sometimes you need to make changes. Here's what you can do:

• Before Processing: Full order modifications available (usually 2-4 hours)
• Contact Immediately: Email or call us as soon as possible
• Order Status Check: We'll verify if changes are still possible
• No Extra Fees: Order changes are completely free when possible
• Alternative Solutions: If changes aren't possible, we'll find other options

Yes, you can cancel your order in most cases. Here's our flexible cancellation policy:

• Before Shipping: Full cancellation and refund available
• 24-Hour Window: Most orders can be cancelled within 24 hours
• Instant Refund: Immediate refund processing once cancelled
• No Cancellation Fees: We never charge fees for order cancellations
• Easy Process: Simple email or phone call to cancel

We offer a comprehensive return policy designed for your peace of mind:

• 90-Day Return Window: Extended return period for unopened items
• Hygiene Standards: Unopened packaging required for intimate products
• Defective Items: Full returns accepted regardless of packaging
• Free Return Shipping: We cover return costs for our errors
• Fast Processing: Returns processed within 48 hours of receipt

Getting a refund is straightforward with our customer-friendly process:

• Contact Customer Service: Email us with your order number and reason
• Return Authorization: Receive prepaid return label and instructions
• Ship Back Items: Send items in original packaging (if applicable)
• Fast Processing: Refunds processed within 5-10 business days
• Multiple Payment Methods: Refund to original payment method

We take product quality seriously and will make it right immediately:

• Document the Damage: Take photos of the damaged item and packaging
• Contact Us Immediately: Report the issue within 48 hours of delivery
• Instant Replacement: We'll ship a replacement the same day
• No Return Required: Keep or dispose of the damaged item safely
• Full Refund Option: Choose refund instead of replacement if preferred

Yes! We stock spare parts and accessories for most of our products:

• Common Parts Available: Batteries, chargers, replacement components
• Manufacturer Direct: Genuine parts from original manufacturers
• Special Orders: Can source hard-to-find parts upon request
• Warranty Coverage: Free replacement parts during warranty period
• Expert Guidance: Help identifying the right parts for your needs

Electronic products are covered by our comprehensive warranty and replacement program:

• Immediate Assessment: Our technical team evaluates the issue quickly
• Instant Replacement: New unit shipped within 24 hours
• Manufacturer Warranty: Full warranty coverage from date of purchase
• Technical Support: Expert troubleshooting before replacement
• Upgrade Options: Sometimes eligible for upgraded replacement models

We offer multiple secure payment options to accommodate your preferences:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay (for qualifying orders)
• Bank Transfers: Direct bank transfers for large orders
• Cryptocurrency: Bitcoin and major cryptocurrencies accepted

If you're experiencing payment issues, we're here to help resolve them quickly:

• Card Declined: Check card details, expiration date, and available credit
• Address Mismatch: Ensure billing address matches your card statement
• International Cards: Contact your bank to authorize international transactions
• Payment Timeout: Try refreshing and completing payment within 15 minutes
• Alternative Methods: Use PayPal or other payment options if card fails

Your financial privacy is absolutely protected with our comprehensive security measures:

• Discreet Billing: Charges appear as "KSH Services" or similar neutral name
• No Product Details: Your bank statement won't show specific product information
• Encrypted Processing: All payment data encrypted and never stored on our servers
• PCI Compliance: Highest industry standards for payment security
• Privacy Guarantee: Payment information never shared with third parties

We accommodate customers worldwide with flexible currency options:

• Primary Currency: USD (US Dollars) - All prices displayed in USD
• Auto-Conversion: Your bank/card automatically converts to your local currency
• Real-Time Rates: Conversion uses current exchange rates at time of purchase
• No Hidden Fees: We don't charge currency conversion fees (bank fees may apply)
• PayPal Currency: PayPal offers competitive exchange rates and currency options

Absolutely! Your privacy is our top priority with 100% discreet delivery:

• Plain Packaging: Unmarked brown boxes with no logos or product names
• Neutral Sender: Return address shows "KSH Services" or similar generic name
• No Product Descriptions: External labels contain no hints about contents
• Secure Wrapping: Products individually wrapped inside for extra privacy
• Professional Appearance: Looks like any standard business delivery

We offer fast, reliable shipping to get your order to you quickly:

• Processing Time: Same day processing for orders before 2 PM EST
• Standard Shipping: 5-10 business days (most popular option)
• Express Shipping: 2-5 business days for faster delivery
• Overnight Delivery: 1-2 business days (select locations)
• International: 7-21 business days depending on destination

Transparent shipping costs with no hidden fees:

• Free Standard Shipping: Orders over $99 (domestic)
• Standard Shipping: $9.99 for orders under $99
• Express Shipping: $19.99 (or $14.99 for orders over $99)
• Overnight Delivery: $29.99 (select locations only)
• International Shipping: Calculated at checkout based on destination

Yes, we can update your shipping address in most cases:

• Before Processing: Full address changes available (usually within 2-4 hours)
• During Processing: May be possible - contact us immediately
• After Shipping: Contact carrier directly for delivery redirection
• No Extra Fees: Address changes are free when possible
• Quick Response: Contact us ASAP for best chance of changes

Unfortunately, we cannot ship to PO Boxes due to adult product regulations:

• Legal Requirements: Adult products require signature confirmation
• Age Verification: PO Boxes don't allow for proper age verification
• Alternative Options: Use workplace, friend's address, or package pickup services
• UPS Store: Many UPS stores accept packages for pickup
• Amazon Lockers: Some carriers offer secure pickup locations

Order confirmations are sent immediately - here's how to resolve this:

• Check Spam Folder: Confirmation emails sometimes go to spam/junk
• Email Filters: Check if your email provider blocked the message
• Typo in Email: Verify you entered the correct email address
• Payment Issues: Failed payments prevent confirmation emails
• Contact Support: We can resend confirmation or verify order status

We keep you informed every step of the way:

• Shipping Email: Automatic notification when your order ships
• Tracking Number: Provided within 24 hours of shipping
• Real-Time Updates: Track progress through carrier website
• SMS Notifications: Optional text updates for delivery status
• Account Dashboard: Check shipping status in your account

This is normal during the initial processing phase:

• Processing Stage: Order is being picked, packed, and prepared
• Quality Check: Items are inspected before shipping
• Packaging Process: Discreet packaging takes extra care
• Carrier Pickup: Waiting for carrier to collect packages
• Update Timeline: Status typically updates within 24-48 hours

This is common for international shipments - here's what's happening:

• In Transit: Package is traveling between countries (normal delay)
• Customs Processing: May be held for routine customs inspection
• Limited Tracking: Some countries have gaps in tracking updates
• Normal Timeframe: Can take 5-14 days for next update
• Delivery Guarantee: We guarantee delivery or full replacement

We ship from multiple secure fulfillment centers for faster delivery:

• Primary Warehouse: United States (East Coast)
• Secondary Centers: West Coast and Central US locations
• International Hubs: EU and Asia-Pacific for faster international delivery
• Optimal Routing: Orders shipped from closest location to you
• Secure Facilities: All warehouses are secure and discreet

Multiple easy ways to track your order progress:

• Email Link: Click tracking link in your shipping confirmation email
• Carrier Website: Enter tracking number on UPS, FedEx, or USPS website
• Account Dashboard: Log into your account to view order status
• Mobile Apps: Use carrier mobile apps for real-time updates
• Customer Service: We can provide updates anytime you call

Don't worry - we'll resolve this immediately at no cost to you:

• Contact Us Immediately: Report the issue as soon as you see this status
• Free Reshipping: We'll reship at no additional cost
• Address Verification: We'll confirm the correct delivery address
• Alternative Delivery: Consider different address if needed
• Full Refund Option: Choose refund instead of reshipping if preferred

This can be frustrating - here's how we'll help resolve it:

• Check Thoroughly: Look around property, with neighbors, building office
• Delivery Photos: Many carriers provide photos of delivery location
• Contact Carrier: File claim with shipping company immediately
• 48-Hour Investigation: We investigate all delivery discrepancies
• Replacement Guarantee: Full replacement or refund if package truly missing

Important information about international shipping and customs:

• Customer Responsibility: Import duties and taxes are paid by recipient
• Declared Value: Packages declared as "Personal Care Items"
• Duty Estimates: Typically 10-25% of order value (varies by country)
• Customs Delays: May add 3-10 days to delivery time
• Refused Packages: Refusing customs fees results in return to sender

New orders go through several quick verification steps:

• Payment Processing: Credit card authorization (1-3 minutes)
• Fraud Prevention: Automatic security checks for protection
• Age Verification: Confirming customer meets age requirements
• Inventory Check: Ensuring all items are in stock
• System Updates: Order status updates every 5-10 minutes